Metadata-Version: 2.1
Name: odoo-addon-helpdesk_ticket_partner_response
Version: 18.0.1.0.0.2
Requires-Python: >=3.10
Requires-Dist: odoo-addon-helpdesk_mgmt==18.0.*
Requires-Dist: odoo==18.0.*
Summary: Change ticket stage when partner response
Home-page: https://github.com/OCA/helpdesk
License: AGPL-3
Author: Antoni Marroig, APSL-Nagarro, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 18.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Description-Content-Type: text/x-rst

.. image:: https://odoo-community.org/readme-banner-image
   :target: https://odoo-community.org/get-involved?utm_source=readme
   :alt: Odoo Community Association

================================
Helpdesk Ticket Partner Response
================================

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    :target: https://github.com/OCA/helpdesk/tree/18.0/helpdesk_ticket_partner_response
    :alt: OCA/helpdesk
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    :alt: Translate me on Weblate
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Autoupdate ticket stage when a partner posts a message on the ticket
from the portal or by sending an email.

**Table of contents**

.. contents::
   :local:

Configuration
=============

Set ticket source and destination stages from where if a message by the
partner is posted autopdation have to be triggered. To setup this
configuration you have to go to Helpdesk > Settings > Teams > Autoupdate
ticket stage

Usage
=====

This module adds the option from helpdesk team to automate the ticket
stage update when a partner posts a message on the same ticket. This is
useful when exists an specific stage for the tickets that his last
update is answer by the partner.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_partner_response%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* Antoni Marroig
* APSL-Nagarro

Contributors
------------

[APSL-Nagarro](https://apsl.tech):

- Antoni Marroig <amarroig@apsl.net>

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

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    :target: https://github.com/peluko00
    :alt: peluko00

Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:

|maintainer-peluko00| 

This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/18.0/helpdesk_ticket_partner_response>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
