{% blocktrans %}TicketToolConfig powers automated compliance tickets created by the Discord bot and background tasks. Configure it from Django admin → BigBrother → TicketToolConfig before enabling the ticket pipeline.{% endblocktrans %}

{% translate "General Filters & Counters" %}

{% translate "Field" %}	{% translate "Description" %}
`compliance_filter`	{% translate "Optional `ComplianceFilter` object that limits which users are considered when building tickets." %}
`ticket_counter`	{% translate "Auto-incrementing number used in ticket channel names. Read-only in admin." %}
`max_months_without_pap_compliance`	{% translate "Upper bound on compliance points a pilot can accumulate. Falling to zero triggers a PAP ticket." %}
`starting_pap_compliance`	{% translate "Initial compliance points granted when someone joins the corp." %}
`char_removed_enabled`	{% translate "Enable tickets when characters are removed from auth without being replaced." %}
`awox_monitor_enabled`	{% translate "Create tickets if AWOX kills are detected for the user." %}

{% translate "Corp Auth Compliance" %}

{% translate "Field" %}	{% translate "Description" %}
`corp_check_enabled`	{% translate "Turns on tickets for pilots missing corp auth tokens." %}
`corp_check`	{% translate "Days of non-compliance allowed before the first ticket is opened." %}
`corp_check_frequency`	{% translate "Reminder interval (days) after a corp compliance ticket is raised." %}
`corp_check_reason`	{% translate "Initial message template. Supports placeholders `{role}` and `{namee}`." %}
`corp_check_reminder`	{% translate "Reminder template. Includes placeholders `{role}`, `{namee}`, and `{days}`." %}

{% translate "PAP Compliance Monitoring" %}

{% translate "Field" %}	{% translate "Description" %}
`paps_check_enabled`	{% translate "Enable tickets for pilots who fall below the PAP compliance threshold." %}
`paps_check`	{% translate "Days without hitting PAP quotas before a ticket is opened." %}
`paps_check_frequency`	{% translate "Reminder interval for PAP tickets (days)." %}
`paps_check_reason`	{% translate "Initial message template. Supports `{role}` and `{namee}`." %}
`paps_check_reminder`	{% translate "Reminder template that uses `{days}` to show remaining grace period." %}

{% translate "AFK Monitoring" %}

{% translate "Field" %}	{% translate "Description" %}
`afk_check_enabled`	{% translate "Enable inactivity tickets based on login activity." %}
`Max_Afk_Days`	{% translate "Days a user may be absent before the initial AFK ticket is created." %}
`afk_check`	{% translate "Additional days granted after a ticket before escalation occurs." %}
`afk_check_frequency`	{% translate "Reminder interval for AFK tickets (days)." %}
`afk_check_reason`	{% translate "Initial message template. Supports `{role}`, `{namee}`, and `{days}`." %}
`afk_check_reminder`	{% translate "Reminder template with the same placeholders as the initial AFK message." %}

{% translate "Discord Linking" %}

{% translate "Field" %}	{% translate "Description" %}
`discord_check_enabled`	{% translate "Creates tickets for pilots who have not linked their Discord account in Auth." %}
`discord_check`	{% translate "Days without a linked Discord before the ticket is opened." %}
`discord_check_frequency`	{% translate "Reminder cadence (days) for Discord linking tickets." %}
`discord_check_reason`	{% translate "Initial Discord message template. Supports `{role}` and `{namee}`." %}
`discord_check_reminder`	{% translate "Reminder template using `{role}`, `{namee}`, and `{days}` placeholders." %}

{% translate "Ticket Channel Settings" %}

{% translate "Field" %}	{% translate "Description" %}
`Category_ID`	{% translate "Discord category ID where new ticket channels should be created." %}
`staff_roles`	{% translate "Comma-separated list of Discord role IDs allowed to view ticket channels." %}
`Role_ID`	{% translate "Optional role ID pinged in every new ticket alongside the pilot." %}
`excluded_users`	{% translate "Users ignored by automated checks and never given tickets." %}