{% blocktrans %}TicketToolConfig powers automated compliance tickets created by the Discord bot, webhooks or background tasks. Configure it from Django admin → BigBrother → TicketToolConfig before enabling the ticket pipeline.{% endblocktrans %}

{% translate "Ticket Mode & Discord Integration" %}

{% if is_bot %} {% endif %}

{% translate "Field" %}	{% translate "Description" %}
`ticket_type`	{% translate "Determines the delivery method for compliance tickets: Private Channels, Private Threads, Public Forum Threads (Webhook), or Auth Only." %}
`Role_ID`	{% translate "Optional role ID pinged in every new ticket alongside the pilot." %}
`hr_forum_webhook`	{% translate "Discord webhook URL used for creating forum threads when 'Public Forum Threads' is selected or as a fallback if the bot is unavailable." %}
`Category_ID`	{% translate "Discord category ID where new ticket channels should be created (for 'Private Channels' mode)." %}
`Forum_Channel_ID`	{% translate "Discord channel ID where bot-managed threads should be created (for 'Private Threads' mode)." %}
`staff_roles`	{% translate "Comma-separated list of Discord role IDs allowed to view ticket channels and resolve threads." %}

{% translate "General Filters & Counters" %}

{% if is_afat %} {% endif %}

{% translate "Field" %}	{% translate "Description" %}
`compliance_filter`	{% translate "Optional `ComplianceFilter` object that limits which users are considered when building tickets." %}
`ticket_counter`	{% translate "Auto-incrementing number used in ticket channel names. Read-only in admin." %}
`max_months_without_pap_compliance`	{% translate "Upper bound on compliance points a pilot can accumulate. Falling to zero triggers a PAP ticket." %}
`starting_pap_compliance`	{% translate "Initial compliance points granted when someone joins the corp." %}

{% translate "Corp Auth Compliance" %}

{% translate "Field" %}	{% translate "Description" %}
`corp_check_enabled`	{% translate "If enabled, checks if all of a user's characters have the required ESI tokens for the corporation compliance filter." %}
`corp_check_include_user`	{% translate "Include the user in the ticket (Discord channel/thread). Useful for debugging." %}
`corp_check`	{% translate "Days of non-compliance allowed before the first ticket is opened." %}
`corp_check_frequency`	{% translate "Reminder interval (days) after a corp compliance ticket is raised." %}
`corp_check_reason`	{% translate "Initial message template. Supports placeholders `{role}` and `{namee}`." %}
`corp_check_reminder`	{% translate "Reminder template. Includes placeholders `{role}`, `{namee}`, and `{days}`." %}

{% translate "PAP Compliance Monitoring" %}

{% translate "Field" %}	{% translate "Description" %}
`paps_check_enabled`	{% translate "If enabled, checks if the user has met the minimum PAP requirements (Integration with aa-afat)." %}
`paps_check_include_user`	{% translate "Include the user in the ticket (Discord channel/thread)." %}
`paps_check`	{% translate "Days without hitting PAP quotas before a ticket is opened." %}
`paps_check_frequency`	{% translate "Reminder interval for PAP tickets (days)." %}
`paps_check_reason`	{% translate "Initial message template. Supports `{role}` and `{namee}`." %}
`paps_check_reminder`	{% translate "Reminder template that uses `{days}` to show remaining grace period." %}

{% translate "In-Game Activity Monitoring" %}

{% translate "Field" %}	{% translate "Description" %}
`afk_check_enabled`	{% translate "If enabled, checks if any character on the user's account has logged into the game within the allowed timeframe." %}
`afk_check_include_user`	{% translate "Include the user in the ticket (Discord channel/thread)." %}
`Max_Afk_Days`	{% translate "Days a user may be absent before the initial AFK ticket is created." %}
`afk_check`	{% translate "Additional days granted after a ticket before escalation occurs." %}
`afk_check_frequency`	{% translate "Reminder interval for AFK tickets (days)." %}
`afk_check_reason`	{% translate "Initial message template. Supports `{role}`, `{namee}`, and `{days}`." %}
`afk_check_reminder`	{% translate "Reminder template with the same placeholders as the initial AFK message." %}

{% translate "Discord Link & Activity" %}

{% translate "Field" %}	{% translate "Description" %}
`discord_check_enabled`	{% translate "If enabled, checks if the user has a Discord account linked to their Alliance Auth profile." %}
`discord_check_include_user`	{% translate "Include the user in the ticket (Discord channel/thread)." %}
`discord_check`	{% translate "Days without a linked Discord before the ticket is opened." %}
`discord_check_frequency`	{% translate "Reminder cadence (days) for Discord linking tickets." %}
`discord_check_reason`	{% translate "Initial Discord message template. Supports `{role}` and `{namee}`." %}
`discord_check_reminder`	{% translate "Reminder template using `{role}`, `{namee}`, and `{days}` placeholders." %}
`discord_inactivity_enabled`	{% translate "If enabled, creates a ticket if a linked Discord user has not sent a message for a certain number of days." %}
`discord_inactivity_include_user`	{% translate "Include the user in the ticket (Discord channel/thread)." %}
`discord_inactivity_days`	{% translate "Threshold of days for Discord message inactivity." %}
`discord_inactivity_reason`	{% translate "Initial message template for Discord inactivity tickets." %}

{% translate "Character Removal Check" %}

{% translate "Field" %}	{% translate "Description" %}
`char_removed_enabled`	{% translate "Enable tickets when characters are removed from auth without being replaced." %}
`char_removed_include_user`	{% translate "Include the user in the ticket (Discord channel/thread)." %}
`char_removed_reason`	{% translate "Initial message template for character removal. Supports `{role}`, `{namee}`, and `{details}`." %}

{% translate "AWOX Check" %}

{% translate "Field" %}	{% translate "Description" %}
`awox_monitor_enabled`	{% translate "Create tickets if AWOX kills are detected for the user." %}
`awox_kill_include_user`	{% translate "Include the user in the ticket (Discord channel/thread)." %}
`awox_kill_reason`	{% translate "Initial message template for AWOX kills. Supports `{role}`, `{namee}`, and `{details}`." %}

{% translate "Exclusions" %}

{% translate "Field" %}	{% translate "Description" %}
`excluded_users`	{% translate "Users ignored by automated checks and never given tickets." %}

{% blocktrans %}Ticket templates support the placeholders noted above. Keep Discord mentions lightweight—most corps ping one escalation role and the affected pilot.{% endblocktrans %}

{% translate "TicketToolConfig Fields" %}