{% extends 'simpletickets/tickets_base.html' %} {% block tickets %}
ticket | actions | {% if user.is_staff %} staff {% else %} state {% endif %} | severity | date | description |
---|---|---|---|---|---|
{{ ticket.ticket_number }} |
{% if request.user.is_staff %}
{% if ticket.state < 8 %}
M
{% else %}
{% endif %}
{% else %}
{% ifequal ticket.state 1 %}
X
M
{% else %}
{% ifequal ticket.state 8 %}
M
{% else %}
{% endifequal %}
{% endifequal %}
{% endif %}
{% if ticket.attachment %}
{% else %}
{% endif %}
{% if ST_MNTR %}
{% endif %}
|
{% if user.is_staff %} {{ ticket.staff }} {% else %} {{ ticket.get_state_display }} {% endif %} | {% if ticket.severity > 2 %} {% ifequal ticket.severity 9 %} {% else %} {% endifequal %} {% endif %} {% ifequal ticket.severity 2 %}{% endifequal %} {% ifequal ticket.severity 1 %}{% endifequal %} {{ ticket.get_severity_display }} | {% if ticket.state > 7 %} delayed for {{ ticket.humanized_delta }} {% else %} {{ ticket.creation_date }} | {% endif %}{% if ticket.state > 2 %} {% if ticket.state < 9 %} {{ ticket.resolution_text }} {% endif %} {% else %} {{ ticket.description }} | {% endif %}
new ticket |