IKEA planner study — extracted quotes

★ ⊘ on unboxing the wardrobe

12:04

There were forty-two bags of screws and no way to tell which went where. I just sat on the floor and gave up for the night.

P3

frustration assembly instructions

☆ ⊘ delivery window

03:51

They said between eight and six. That's the whole day gone. I can't take a day off work to sit and wait for a flat-pack.

P1

frustration delivery

★ ⊘ missing part

27:18

One dowel short. One. And the whole thing just stops. You can't finish, you can't return it half-built.

P6

confusion parts returns

☆ ⊘ after finishing

41:02

Honestly once it was up I felt like I'd built a house. Bit proud of it, actually.

P2

satisfaction assembly

★ ⊘ first use of the room planner

08:33

I put in my measurements and it just… rotated the whole room. I never found how to undo it. Closed the tab in the end.

P4

confusion planner undo

☆ ⊘ saving a design

15:47

I wasn't sure if it saved. There's no little tick, no "saved" anywhere. So I screenshotted everything just in case.

P7

doubt planner feedback

☆ ⊘ on price confidence

22:09

The running total at the bottom — that I liked. I always knew what it was going to cost me before I got to the till.

P5

confidence pricing

★ ⊘ switching device mid-task

33:40

I started on my phone on the bus and then it wasn't there on the laptop at home. All that work, gone.

P8

frustration sync planner