Maintainers
Current maintainers:
This module is part of the ursais/osi-addons project on GitHub.
You are welcome to contribute.
Field Service Tracking
This module adds worker location tracking for Field Service. It stores last-known GPS coordinates and accuracy on workers, keeps a history of tracking points linked to field service orders, and exposes stage flags to start or stop tracking and notify customers or dispatchers.
Table of contents
Configuration
To configure tracking permissions:
- Go to Settings > Users & Companies > Groups (or the Field Service privilege section) and assign FSM Tracking Dispatcher to users who should see dispatcher-only tracking settings on workers.
To configure stages:
- Go to Field Service > Configuration > Stages.
- On each stage, enable as needed: Start Tracking, Stop Tracking, Notify Customer, Notify Dispatcher, and Compare Distance to next stop.
Usage
- Open a Field Service Worker form.
- On the Field Service Tracking tab, enable Worker Allow Tracking and review last-known latitude, longitude, accuracy, and location time.
- Users in the FSM Tracking Dispatcher group can also set match radius, tracking interval, fence radius, and route stage.
- Tracking history is stored on the fsm.tracking model for each worker and related field service order.
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Authors
- Open Source Integrators
Contributors
- Wolfgang Hall <whall@graymatterlogic.com>
- Serpent Consulting Services Pvt. Ltd. <support@serpentcs.com>
- Gray Matter Logic:
- Maxime Chambreuil <maxime.chambreuil@graymatterlogic.com>
Other credits
The development of this module was originally supported by Open Source Integrators and Serpent Consulting Services Pvt. Ltd.