{% extends TICKETS_BASE_TEMPLATE %} {% load static %} {% block style_head %} {# Core styles you already had #} {% endblock %} {% block extra_head %} {# Page-specific vendor styles #} {# DataTables Bootstrap 5 skin (match your new HTML look) #} {% endblock %} {% block content %}

šŸ”„ Reassignment #{{ reassignment.id }} ā€¢ Ticket #{{ ticket.id }}

{% if reassignment.is_final %}Final{% else %}Draft{% endif %}

  • Ticket
  • Questions & Answers
  • Feedback / Summary
  • Status History
  • {{ reassignment.reassigned_by.get_full_name }} Reassigned At : {{ reassignment.created_at|date:"d-m-Y H:i" }}

    Original Ticket #{{ ticket.id }}

    Ticket Title :
    {{ ticket.title }}

    Reason for Reassignment :
    {{ reassignment.reason|default:"No reason provided" }}

    Module Type :
    {{ ticket.models_name }}

    Module Data :
    {{ ticket.models_object|default:"N/A" }}

    Reassigned By : {{ reassignment.reassigned_by.get_full_name }}
    New Assigned Users : {% for u in reassignment.new_assigned_users.all %} šŸ‘¤ {{ u.get_full_name }}{% if not forloop.last %}, {% endif %} {% empty %} No users assigned {% endfor %}
    {% if request.user == reassignment.reassigned_by %} {% if reassignment.is_final %} {% for ans in answers %}
  • Q{{ forloop.counter }}. {{ ans.question.text }}

    {{ ans.answer|default:"No answer provided" }}

    • {% empty %}

  • No questions assigned.

    • {% endfor %}
  • Add your feedback
    {% csrf_token %}
    • {% else %}

  • Questions & Answers are in Draft. Please wait for the assigned users to complete their responses.

    • {% endif %} {% elif request.user in reassignment.new_assigned_users.all %}
    {% csrf_token %} {% for ans in answers %}
  • Q{{ forloop.counter }}. {{ ans.question.text }}
    • {% empty %}

  • No questions assigned.

    • {% endfor %} {% if not reassignment.is_final %}
  • Add your feedback
    • {% endif %}
    {% else %}

  • You don't have permissions to answer.

    • {% endif %}
    {% for history in status_history %}
  • {{ history.created_at|date:"d M Y" }}
    {{ history.created_at|date:"H:i" }}

    {{ history.old_status|default:'-' }} ā†’ {{ history.new_status }}

    By {% if history.changed_by == request.user %}You{% else %}{{ history.changed_by.first_name|default:history.changed_by.first_name }}{% endif %}

    • {% empty %}

  • No status changes yet.

    • {% endfor %}
ā† Back to All Tickets
{% endblock %} {% block extra_js %} {% endblock %}