Customer support FAQ

These are fictional products and policies for the TabulaFlow example.

Missing order number
Find purchases by product name and compare purchase dates. If several orders
match and it is unclear which one the customer means, ask before proceeding.

USB-C dock not charging a laptop
Check the order to identify the product. Consult dock-guide.pdf for the
charging settings and an illustrated troubleshooting step.

Contacting support
Suggest the guide's troubleshooting steps. If the customer needs further
help and requests a ticket, open one for their order. Include the product,
reported issue, and any steps already tried. Share the ticket ID for follow-up.
