# Transcript: s1
# Source: synthetic
# Duration: 07:39
# Language: en

[00:30] [m1] Hi Asha, can you hear me okay? The connection seems a bit choppy.

[00:39] [p1] Yes, I can hear you fine now, it was frozen for a second.

[00:53] [m1] Before we start, are you happy for me to record this? You can stop at any point.

[01:03] [p1] Yes, that's absolutely fine with me, go ahead and record.

[01:16] [m1] So to begin, tell me a little bit about yourself and who's at home with you.

[01:26] [p1] I live in a terraced house in Leeds with my partner and our two kids, who are seven and ten, so the fridge empties quickly.

[01:45] [m1] And how often would you say you do a proper big shop?

[01:53] [p1] Once a week, usually Sunday evening, and then there's always a top-up shop on Wednesday for milk and bread.

[02:10] [m1] How do you decide what actually goes in the basket each week?

[02:18] [p1] I look at what we've got in the cupboards first, then I plan maybe four dinners and fill in the gaps around those.

[02:36] [m1] Do you write it down as a list at all?

[02:44] [p1] Always, there's a shared note on my phone that my partner adds to whenever we run out of something.

[03:00] [m1] Is that note something you'd ever print out, or is it always the phone?

[03:10] [p1] Always the phone, paper lists just get lost in my coat pocket and then I'm stood in the kitchen guessing.

[03:26] [m1] Do you set yourselves a budget for the week?

[03:34] [p1] We try to keep it under a hundred and twenty pounds, but it creeps up every month without us really noticing.

[03:51] [m1] How do you keep track of what you're actually spending?

[03:59] [p1] Honestly I just watch the running total in the basket and start taking things out when it goes over a hundred.

[04:16] [m1] What happens when the week's plans change halfway through?

[04:23] [p1] Then the vegetables go off, that's the honest answer, and I feel guilty throwing half a bag of spinach away.

[04:40] [m1] Right, that makes sense, thank you.

[04:46] [m1] Can you walk me through the last time you ordered in the app?

[04:55] [p1] I opened the favourites tab, ticked most of last week's things, then searched for the odd extra like birthday candles.

[05:12] [m1] Was anything hard to find?

[05:18] [p1] The candles, actually, I searched three different ways and it kept showing me candle-shaped cake toppers instead.

[05:33] [m1] How do you feel about substitutions?

[05:40] [p1] They make me nervous, last time they swapped oat milk for a chocolate oat drink and my son was delighted but I wasn't.

[05:58] [m1] How do you choose which delivery slot to book?

[06:05] [p1] I book the cheapest one on Sunday night, even if it means unpacking shopping at nine o'clock when I'm exhausted.

[06:22] [m1] Have you ever collected it yourself instead?

[06:28] [p1] Once, when the slots were all gone before Christmas, and the car park pickup was quicker than I expected it to be.

[06:46] [m1] If you could change one thing about the app, what would it be?

[06:55] [p1] Let me lock substitutions per item, so the milk is never swapped but the bread can be anything at all.

[07:11] [m1] Is there anything else you'd like to add before we finish?

[07:20] [p1] No, I think that's everything, thanks.

[07:31] [m1] Brilliant, thank you so much for your time today Asha.
