KiranaKart Return and Refund Policy

1. Return Window:
- Perishable goods (fresh fruits, vegetables, dairy, milk, bread): Must be inspected at delivery or reported within 24 hours of delivery.
- Packaged groceries and household items: Eligible for return or refund within 7 days of delivery if unopened, undamaged, and with the original seal intact.

2. Damaged or Expired Products:
If you receive a damaged, expired, or incorrect item, please take a photo and upload it through the KiranaKart app under "Order History > Report an Issue". A full refund or instant replacement will be processed immediately.

3. Refund Processing:
Refunds are credited back to the original payment method within 3 to 5 business days, or instantly to your KiranaKart Wallet upon request.

4. Non-Returnable Items:
Opened food packets, baby formula, personal hygiene items, and clearance sale items cannot be returned unless expired or damaged upon arrival.

