Dear Sarah,

Thank you for reaching out to Clearbook Support. I sincerely apologize for the inconvenience of being charged twice for your subscription.

I've reviewed your account and can confirm there was a duplicate charge on March 3rd and 4th. I've initiated a full refund of $49 for the duplicate charge. You should see this reflected on your statement within 5–7 business days.

We take billing accuracy very seriously and have flagged this for our billing team to investigate. Again, I'm sorry for the frustration this caused.

Please don't hesitate to reach out if you have any other questions.

Best regards,
Clearbook Support
