Customer support emails get a helpful, accurate, policy-compliant reply
| fixture | addresses-the-ask | golden-reply | has-greeting | appropriate-tone | no-policy-invention | no-unauthorized-commitments |
|---|---|---|---|---|---|---|
| billing-dispute | 3/3 | 3/3 | 3/3 | 3/3 | 3/3 | 3/3 |
| product-question | 3/3 | — | 3/3 | 3/3 | 2/3 | 2/3 |
| upgrade-request | 3/3 | — | 3/3 | 3/3 | 3/3 | 3/3 |