Business objective: Reduce Departure Delay Minutes

The airport operations leadership team wants to reduce average departure delay
minutes by 12 percent during the 2026 Q3 summer peak period.

The objective applies to scheduled passenger departures from Terminal 1 and
Terminal 2. The most important metric is average departure delay minutes, with a
secondary metric for the percentage of flights leaving within 15 minutes of the
scheduled departure time.

Priority is high because delay minutes affect passenger satisfaction, stand
availability, airline partner service levels, and downstream arrival punctuality.

The objective owner is the Head of Airport Operations. Progress should be
reviewed weekly by operations control, terminal planning, and airline partner
representatives.

The objective is linked to Flight Delay Risk Monitoring and should use the
Airport Operations Performance Data Product as the main measurement source.

