Metadata-Version: 2.4
Name: odoo-addon-otrs_somconnexio
Version: 16.0.1.2.14
Summary: Integration with OTRS for Som Connexió.
Home-page: https://coopdevs.org
Author: Coopdevs Treball SCCL, Som Connexió SCCL
License: AGPL-3
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 16.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Requires-Python: >=3.10
Requires-Dist: odoo-addon-contract_api_somconnexio<16.1dev,>=16.0dev
Requires-Dist: odoo-addon-delivery_somconnexio<16.1dev,>=16.0dev
Requires-Dist: odoo-addon-fraud_management_somconnexio<16.1dev,>=16.0dev
Requires-Dist: odoo-addon-somconnexio<16.1dev,>=16.0dev
Requires-Dist: odoo-addon-switchboard_somconnexio<16.1dev,>=16.0dev
Requires-Dist: odoo<16.1dev,>=16.0a
Requires-Dist: otrs_somconnexio==0.8.5
Dynamic: author
Dynamic: classifier
Dynamic: description
Dynamic: home-page
Dynamic: license
Dynamic: requires-dist
Dynamic: requires-python
Dynamic: summary

################################
 OTRS Integration - SomConnexio
################################

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
   :alt: Beta
   :target: https://odoo-community.org/page/development-status

.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
   :alt: License: AGPL-3
   :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html

.. |badge3| image:: https://img.shields.io/badge/gitlab-coopdevs%2Fodoo--somconnexio-lightgray.png?logo=gitlab
   :alt: coopdevs/som-connexio/odoo-somconnexio
   :target: https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio

|badge1| |badge2| |badge3|

This module is a part of SomConnexió original module. It manages the
integration between ODOO an OTRS.

OTRS is a ticketing system used in Som Connexió. We use this module to
transform leads to OTRS tickets to be provisioned, eventually with
external providers, and to create back ODOO contracts through those
provisioned lead tickets.

Using listeners, we observe the lead, which at validation will create
one ticket for each lead line with a service to be provisioned. The
ticket number is stored in the lead line.

This module uses a python library to connect with OTRS, so you need to
install the `library
<https://git.coopdevs.org/coopdevs/som-connexio/otrs/otrs-somconnexio>`_
in your Odoo environment:

.. code:: bash

   pip install otrs_somconnexio

These modules also includes other integrations with OTRS.

**Table of contents**

.. contents::
   :local:

***************
 Configuration
***************

To configure the integration between Odoo and OTRS you need to expose in
the Odoo environment the next variables that the `otrs_somconnexio`
python library uses.

.. code:: bash

   export OTRS_URL="https://otrs.organization.org/"
   export OTRS_USER="otrs_user"
   export OTRS_PASSW='otrs_password'

*******
 Usage
*******

The usage is full integrated with the ORM of Odoo using listeners.

More info about the listeners:
https://odoo-connector.com/api/api_components.html#listeners

**************
 Contributors
**************

-  ``Som Connexió SCCL <https://somconnexio.coop/>``

   -  Gerard Funonsas gerard.funosas@somconnexio.coop
   -  Borja Gimeno borja.gimeno@somconnexio.coop

-  ``Coopdevs Treball SCCL <https://coopdevs.coop/>``

   -  Daniel Palomar daniel.palomar@coopdevs.org
   -  Cesar Lopez cesar.lopez@coopdevs.org
   -  Carla Berenguer carla.berenguer@coopdevs.org
