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OneHRSI Semantic Model • HRSI_SD_Premium_Workspace
Data refreshed: 2026-06-14 • Live DAX Queries
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3.2M
CRM Cases
▲ 3% vs FY25
85.1M
HRWeb Page Views
28.5M visits
1.79M
AVA Conversations
31.6% success rate
4.65
NSAT Score (AskHR)
1.25M surveys

📈 CRM Case Volume by Fiscal Year

FY23 FY24 FY25 FY26 451K 877K 926K 953K

🎯 Case Origins Distribution

3.2M
Total
Email — 2.24M (70%)
Web — 520K (16%)
AVA Bot — 397K (12%)
Phone/Other — 54K (2%)

📊 Top Case Categories

Total Rewards
1,250
Onboarding/PDM
860
Benefits/Leave
856
Employee Support
767
Recruitment
751

🌎 AVA Conversations by Country

United States
468K
India
179K
China
73K
Canada
43K
UK
43K

🌐 HRWeb Top Pages (Page Visits)

Total Rewards
3.44M
TRP Home
1.51M
Employee Snapshot
1.44M
Snapshot History
1.34M
Compensation
1.22M

💬 AVA Top Question Topics

Comp & Rewards
180K
Benefits
61K
Employee Support
46K
In Employment
21K
Talent Mgmt
10K

⭐ NSAT Survey Scores

MS Library
4.85 / 5
AskHR Global
4.65 / 5
AskHR Survey
4.48 / 5
WWIC Survey
4.07 / 5

📋 Model Summary

Tables: 61
Workspace: HRSI SD Premium
Total Columns: 610+
Data Sources: CRM, HRWeb, MMB
FY26 Cases: 952,779
Refresh: Today
NSAT Surveys: 1.71M
AVA Questions: 1.86M
✦ Powered by TOMPo MCP — Real-time DAX execution against live Fabric semantic model
FY26 CRM cases at 952,779 — up 3% from FY25
AVA bot handling 397K cases (12% of all origins)
Total Rewards is #1 case category with 1,250 subcategories
US leads AVA usage with 468K conversations (40% global share)
Performance & Compensation is top AVA topic: 180K questions
AskHR Global NSAT score: 4.65/5 across 1.25M surveys
HRWeb Total Rewards page: 3.44M visits — most popular destination
Data refreshed 2026-06-14 — All metrics current
FY26 CRM cases at 952,779 — up 3% from FY25
AVA bot handling 397K cases (12% of all origins)
Total Rewards is #1 case category with 1,250 subcategories
US leads AVA usage with 468K conversations (40% global share)
Performance & Compensation is top AVA topic: 180K questions
AskHR Global NSAT score: 4.65/5 across 1.25M surveys