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Create a critical incident
If your incident is not critical, use create it with the Slack App.
Declaring an incident
Declare an incident if:
- An issue is or may be impacting customers, partners or services.
- You don't know if you should call an incident - notify other people and increase priority appropriately.
Recommendations:
- Estimate impact. Priority levels go from P1 (Critical) to P4 (Minor). In case of doubt, always choose the higher priority.
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