Hi {{ agent.get_full_name }},

A support ticket has been assigned to you.

{% if ticket.department %} {% endif %}

Reference:	{{ ticket.reference }}
Subject:	{{ ticket.subject }}
Priority:	{{ ticket.get_priority_display }}
Status:	{{ ticket.get_status_display }}
Department:	{{ ticket.department.name }}

Please review and respond to this ticket at your earliest convenience.