An SLA has been breached on ticket {{ ticket.reference }}
| Breach Type: | {{ breach_type|title }} |
| Subject: | {{ ticket.subject }} |
| Priority: | {{ ticket.get_priority_display }} |
| Status: | {{ ticket.get_status_display }} |
| Assigned To: | {{ ticket.assigned_to.get_full_name }} |
Immediate action is required. Please review this ticket and take appropriate action.