LICENSE
MANIFEST.in
README.md
pyproject.toml
setup.cfg
escalated/__init__.py
escalated/apps.py
escalated/conf.py
escalated/handlers.py
escalated/middleware.py
escalated/models.py
escalated/permissions.py
escalated/serializers.py
escalated/signals.py
escalated/urls.py
escalated/drivers/__init__.py
escalated/drivers/api_client.py
escalated/drivers/cloud.py
escalated/drivers/local.py
escalated/drivers/synced.py
escalated/mail/__init__.py
escalated/mail/inbound_message.py
escalated/mail/adapters/__init__.py
escalated/mail/adapters/base.py
escalated/mail/adapters/imap.py
escalated/mail/adapters/mailgun.py
escalated/mail/adapters/postmark.py
escalated/mail/adapters/ses.py
escalated/management/__init__.py
escalated/management/commands/__init__.py
escalated/management/commands/check_sla.py
escalated/management/commands/close_resolved.py
escalated/management/commands/evaluate_escalations.py
escalated/management/commands/poll_imap.py
escalated/management/commands/purge_activities.py
escalated/migrations/0001_initial.py
escalated/migrations/0002_settings_and_guest_tickets.py
escalated/migrations/0003_inboundemail.py
escalated/migrations/0004_v040_advanced_features.py
escalated/migrations/__init__.py
escalated/services/__init__.py
escalated/services/assignment_service.py
escalated/services/attachment_service.py
escalated/services/escalation_service.py
escalated/services/inbound_email_service.py
escalated/services/macro_service.py
escalated/services/notification_service.py
escalated/services/sla_service.py
escalated/services/ticket_service.py
escalated/templates/escalated/emails/assigned.html
escalated/templates/escalated/emails/escalated.html
escalated/templates/escalated/emails/new_ticket.html
escalated/templates/escalated/emails/reply.html
escalated/templates/escalated/emails/resolved.html
escalated/templates/escalated/emails/sla_breach.html
escalated/templates/escalated/emails/status_changed.html
escalated/views/__init__.py
escalated/views/admin.py
escalated/views/agent.py
escalated/views/customer.py
escalated/views/guest.py
escalated/views/inbound.py
escalated_django.egg-info/PKG-INFO
escalated_django.egg-info/SOURCES.txt
escalated_django.egg-info/dependency_links.txt
escalated_django.egg-info/requires.txt
escalated_django.egg-info/top_level.txt
tests/__init__.py
tests/conftest.py
tests/factories.py
tests/settings.py
tests/urls.py
tests/integration/__init__.py
tests/integration/test_lifecycle.py
tests/integration/test_views.py
tests/unit/__init__.py
tests/unit/test_models.py
tests/unit/test_services.py