{% load i18n %} {% trans "New Reply on Ticket" %}

{% blocktrans with ref=ticket.reference %}New Reply on Ticket{% endblocktrans %} {{ ticket.reference }}

{{ ticket.subject }}

{% if reply.author %} {% blocktrans with name=reply.author.get_full_name %}

{{ name }} replied:

{% endblocktrans %} {% else %}

{% trans "A new reply has been added:" %}

{% endif %}
{{ reply.body|linebreaksbr }}

{% trans "Log in to your account to view the full conversation and respond." %}

{% trans "This is an automated message from the support system. Please do not reply directly to this email." %}