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Getting Started

Welcome to Mutenix! This guide will help you get started with your Mutenix macropad.

Frequently Asked Questions

How do I update the firmware?

What should I do if my macropad is not recognized?

If your macropad is not recognized, try the following troubleshooting steps:

Why is my macropad not working with Teams?

If your macropad is not working with Microsoft Teams, ensure that you have enabled third-party integration in the Teams settings:

  1. Open Microsoft Teams.
  2. Go to Settings.
  3. Select Permissions.
  4. Enable third-party integration.
Teams settings

Special Modes

You can enter special modes by holding specific buttons while plugging the device in:

  1. Enable Filesystem: Hold down button 1. Mutenix functionality will also be available.
  2. Enable Serial Console: Hold down button 2. Mutenix functionality will also be available.
  3. Force update mode: Hold down button 3.
  4. Jump to UF2 Bootloader Hold down button 4.

NB: Serial Console and Filesystem can be combined.

Manual Update

If you enable the filesystem, you can also perform a manual update by deleting all the .py files and copy the content of the folder of to the drive

Contact Support

If you need further assistance, please create a ticket on our GitHub Issues page.

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