{% comment %} Sent to a lead's active owners (or to the owners of the contact a converted lead became) when the same person enquires again. `name` and `channel_label` come from outside: autoescaping keeps them text. Never add `|safe` here. {% endcomment %}

{{ name }} enquired again{% if channel_label %} through {{ channel_label }}{% endif %}.

{% if is_contact %} They are already a contact, so the new enquiry was added to their contact record. {% else %} The new enquiry was added to their lead, and any field that was already filled in was left as it was. {% endif %}

{% if is_contact %}Open the contact{% else %}Open the lead{% endif %}