You are evaluating whether the generated customer support response appropriately matches the sentiment and urgency of the customer's request.

INPUT REQUEST:
{input}

GENERATED RESPONSE:
{output}

EXPECTED CHARACTERISTICS:
{expected}

Rate the response on a scale of 0.0 to 1.0 based on:
- Sentiment appropriateness
- Urgency recognition
- Professional tone
- Accuracy of information

Score: [your score between 0.0 and 1.0]
