FIXTURE DOCUMENT — authored by the oneproof project as pipeline test data.
This is not a real agreement and describes no real party.

SUPPORT TERMS (SAMPLE)

2. Response targets

A severity one issue receives a first response within four (4) hours. A
severity two issue receives a first response within one (1) business day.
Response targets are measured from the time the issue is logged in the support
portal and not from the time it is observed by the customer.

5. Maintenance windows

Planned maintenance is performed outside business hours. The provider must give
at least five (5) business days notice of planned maintenance. Emergency
maintenance may be performed without notice where required to preserve service
integrity.

8. Changes to these terms

The provider may amend these terms. Any amendment takes effect ninety (90) days
after notice is given to the customer. An amendment that materially reduces the
service entitles the customer to terminate without penalty.
