{% load custom_tags_and_filters %}

Tool control tab

{% csrf_token %}

Adjustment requests

Text
{% if errors.osticket_create_ticket_create_adjustment_request_template %}
{{ errors.osticket_create_ticket_create_adjustment_request_template.error }}
{% endif %}
Set the template for the adjustment request message.

The following context variables are provided:

  • message - the ticket message
  • topic - the ticket {{ osticket_create_ticket_help_topic_label|lower }}
  • user - the user submitting the ticket
  • tool - the [optional] tool the ticket is about
  • usage_event - the [optional] tool usage selected by the user
  • project - the [optional] project selected by the user
  • location - the [optional] location selected by the user

Ticket creation

{% for topic in help_topics %}
{% endfor %}
{% if errors.osticket_create_ticket_help_topic_exclude_list %}
{{ errors.osticket_create_ticket_help_topic_exclude_list.error }}
{% endif %}
{% if errors.osticket_create_ticket_location_list %}
{{ errors.osticket_create_ticket_location_list.error }}
{% endif %}
One location per line. When set, a required Location field will appear on the general ticket form (not on the tool ticket form). The selected value is available as location in ticket templates. Leave empty to hide the field.
{% for topic in help_topics %}
{% endfor %}
{% if errors.osticket_create_ticket_tool_help_topic_exclude_list %}
{{ errors.osticket_create_ticket_tool_help_topic_exclude_list.error }}
{% endif %}
{% for topic in help_topics %}
{% endfor %}
{% if errors.osticket_create_ticket_create_nemo_problem_help_topic_list %}
{{ errors.osticket_create_ticket_create_nemo_problem_help_topic_list.error }}
{% endif %}

Check all the topics for which a NEMO problem should be created (and synced up)

{% if errors.osticket_create_ticket_subject_template %}
{{ errors.osticket_create_ticket_subject_template.error }}
{% endif %}
Set the template for the ticket subject.

The following context variables are provided:

  • subject - the ticket subject
  • topic - the ticket {{ osticket_create_ticket_help_topic_label|lower }}
  • tool - the tool the ticket is about
  • user - the user submitting the ticket
  • usage_event - the [optional] tool usage selected by the user
  • project - the [optional] project selected by the user
  • location - the [optional] location selected by the user
  • adjustment_request - the [optional] adjustment request created
HTML
{% if errors.osticket_create_ticket_message_template %}
{{ errors.osticket_create_ticket_message_template.error }}
{% endif %}
Set the template for the ticket message.

The following context variables are provided:

  • message - the ticket message
  • topic - the ticket {{ osticket_create_ticket_help_topic_label|lower }}
  • tool - the tool the ticket is about
  • user - the user submitting the ticket
  • usage_event - the [optional] tool usage selected by the user
  • project - the [optional] project selected by the user
  • location - the [optional] location selected by the user
  • adjustment_request - the [optional] adjustment request created
Text
{% if errors.osticket_create_ticket_internal_note_template %}
{{ errors.osticket_create_ticket_internal_note_template.error }}
{% endif %}
Set the template for an optional internal note to be added to the ticket.

The following context variables are provided:

  • message - the ticket message
  • topic - the ticket {{ osticket_create_ticket_help_topic_label|lower }}
  • tool - the tool the ticket is about
  • user - the user submitting the ticket
  • usage_event - the [optional] tool usage selected by the user
  • project - the [optional] project selected by the user
  • location - the [optional] location selected by the user
  • adjustment_request - the [optional] adjustment request created

Tool matching

{% if errors.osticket_tool_matching_nemo_property_template %}
{{ errors.osticket_tool_matching_nemo_property_template.error }}
{% endif %}
Set the template for getting the matching field from the tool. The variable tool is provided.
{% if errors.osticket_tool_matching_property_extract_re %}
{{ errors.osticket_tool_matching_property_extract_re.error }}
{% endif %}
Create an [optional] regular expression to extract the matching value from the field in OsTicket.
{% button type="save" value="Save settings" %}