Metadata-Version: 2.1
Name: odoo-addon-helpdesk_mgmt_rating
Version: 17.0.1.0.1
Requires-Python: >=3.10
Requires-Dist: odoo-addon-helpdesk_mgmt>=17.0dev,<17.1dev
Requires-Dist: odoo>=17.0a,<17.1dev
Summary: This module allows customer to rate the assistance received on a ticket.
Home-page: https://github.com/OCA/helpdesk
License: AGPL-3
Author: Domatix, Tecnativa, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 17.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Description-Content-Type: text/x-rst

.. image:: https://odoo-community.org/readme-banner-image
   :target: https://odoo-community.org/get-involved?utm_source=readme
   :alt: Odoo Community Association

==========================
Helpdesk Management Rating
==========================

.. 
   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   !! This file is generated by oca-gen-addon-readme !!
   !! changes will be overwritten.                   !!
   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   !! source digest: sha256:084641b14a7fd2bfd09be2825edb7b22179cef8a685f4977706231ec02826732
   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
    :target: https://odoo-community.org/page/development-status
    :alt: Beta
.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
    :alt: License: AGPL-3
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
    :target: https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_rating
    :alt: OCA/helpdesk
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
    :target: https://translation.odoo-community.org/projects/helpdesk-17-0/helpdesk-17-0-helpdesk_mgmt_rating
    :alt: Translate me on Weblate
.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=17.0
    :alt: Try me on Runboat

|badge1| |badge2| |badge3| |badge4| |badge5|

This module adds the possibility to rate the assistance received through
helpdesk tickets.

**Table of contents**

.. contents::
   :local:

Configuration
=============

To configure this module, you need to:

1. Edit or create stages.
2. Edit or create tickets.

Stages
------

1. Go to *Helpdesk > Configuration > Stages* to edit or create new
   stages.
2. Edit or create a new stage.
3. Set the name for the stage.
4. You can select the Email template for rating.

Tickets
-------

1. Go to *Helpdesk > Ticket* to edit or create new tickets.
2. Edit or create a new ticket.
3. Set the name for the ticket.
4. Select if the ticket should be qualified or not.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_rating%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* Domatix
* Tecnativa

Contributors
------------

- `Domatix <https://www.domatix.com>`__:

  - Samuel Calvo

- `Obertix <https://obertix.net>`__:

  - Vicent Cubells <vicent@vcubells.net>

- `Tecnativa <https://www.tecnativa.com>`__:

  - Víctor Martínez
  - Carolina Fernandez

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_rating>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
