Here is a summary of the conversation to date:

The user asked about refunds and an order.

Facts preserved verbatim from the earlier conversation:
- User instruction: "You must never refund more than 500 dollars without approval."
- ORD-1001
- TX-7781
- User correction: "No, use customer 456 instead of customer 123."
- Conflicting values reported for status: SHIPPED (earlier) vs LOST (later)

validation: failed_recovered, recovery: restated_facts
