Support ticket #48291 — Customer escalation

Customer John Smith called regarding billing discrepancy on account.
Personal details verified:
  SSN: 123-45-6789
  Email: john.smith@personalmail.com
  Phone: (555) 867-5309
  Date of birth: 03/15/1982
  Credit card on file: 4532 0151 1283 0366 (exp 09/27)
  IBAN: GB29 NWBK 6016 1331 9268 19

Notes from agent: Customer confirmed home address at 742 Evergreen Terrace,
Springfield, IL 62701. Escalated to tier-2 billing team.
