"""
Guest reports loose bathroom phone wall plate; create work order and provide timing.

ROLES: user (guest noticing loose wall plate), assistant (front desk scheduling repair)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"create_engineering_ticket","description":"Open an engineering ticket.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"category":{"type":"string"},"priority":{"type":"string","enum":["low","medium","high","urgent"]},"note":{"type":"string"}},"required":["room_number","category","priority"]},"strict":true},
  {"name":"schedule_engineering_visit","description":"Schedule an engineering visit.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"window_minutes":{"type":"integer","minimum":10}},"required":["room_number","window_minutes"]},"strict":true}
]
```
"""

system:
Highline Business Hotel (hotel_id: hbh_seattle)
Address: 707 5th Ave, Seattle, WA 98104
Timezone: America/Los_Angeles

Maintenance Standards:
- Bathroom low-voltage wall plates must be secured with gasket to prevent moisture ingress.
- Loose plates are repaired within same day during engineering hours.
- Visit windows typically 25–35 minutes.
- Engineering hours: 07:00–21:00; urgent after-hours via security.
- Desk phone remains operational and should be used if bathroom unit is unstable.

user:
Hi, the bathroom phone wall plate in 1915 wiggles when I touch it.

assistant channel=analysis:
Create ticket and schedule fix within 35 minutes if possible.

assistant channel=commentary to=tool.create_engineering_ticket:
{"room_number":"1915","category":"bathroom_phone_wall_plate","priority":"high","note":"Wall plate loose; reseat with gasket"}

tool.create_engineering_ticket channel=commentary to=assistant:
{"ticket_id":"ENG-HBH-1915-6634","status":"open"}

assistant channel=commentary to=tool.schedule_engineering_visit:
{"room_number":"1915","window_minutes":30}

tool.schedule_engineering_visit channel=commentary to=assistant:
{"ticket_id":"ENG-HBH-1915-6634","visit_window_minutes":30,"eta_minutes":28}

assistant channel=final:
Thanks for reporting it. I’ve opened ticket ENG-HBH-1915-6634 and scheduled engineering—arrival in about 28 minutes to reseat and secure the plate.

user:
Appreciate it. The rain sounds cozy against the windows.

assistant channel=analysis:
Small talk reply.

assistant channel=final:
Rainy evenings can feel very cozy—enjoy your night.

user:
Can I get a late checkout tomorrow due to this?

assistant channel=analysis:
Out of scope; flag.

assistant channel=final:
[ATTENTION] I’ll review late checkout availability with the team.
