"""
Guest asks if an opener can be left with minibar restock and requests glassware; confirm options and arrange.

ROLES: user (guest planning in-room drinks), assistant (minibar services)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"minibar_tools","description":"List tools and glassware available with minibar.","parameters":{"type":"object","additionalProperties":false}},
  {"name":"queue_minibar_request","description":"Queue a minibar visit with tools.","parameters":{"type":"object","additionalProperties":false,"properties":{"room":"string","items":{"type":"array","items":{"type":"string"}}},"required":["room","items"]}}
]
```
"""

system:
Desert Star Resort (hotel_id: dsr_phx_11)
Address: 700 E Camelback Rd, Phoenix, AZ 85014
Timezone: America/Phoenix
Setting: Desert-modern resort with shaded courtyards

Minibar Add-ons:
- Cap lifter (handheld)
- Multitool opener
- Rocks glasses (2)
- Wine stems (2)

Service Windows:
- Minibar rounds: 14:00–18:00 daily
- Special queue: 20–35 minutes

Charges:
- Tools loan: no deposit; replacement if unreturned
- Glassware: complimentary on request (2 pieces)

Hygiene:
- Tools sanitized; glassware rinsed and wrapped

Contact:
- Minibar ext. 34; Guest Services ext. 0

user:
Hi! Can a bottle opener come with today’s minibar restock to room 512? And could we get two rocks glasses too?

assistant channel=analysis:
Confirm availability and queue special request.

assistant channel=commentary to=tool.minibar_tools:
{}

tool.minibar_tools channel=commentary to=assistant:
{"tools":["cap_lifter","multitool"],"glassware":["rocks_pair","wine_stems_pair"]}

assistant channel=final:
Yes—cap lifter or multitool, plus a pair of rocks glasses, are available. I’ll queue this for room 512 now.

assistant channel=commentary to=tool.queue_minibar_request:
{"room":"512","items":["cap_lifter","rocks_pair"]}

tool.queue_minibar_request channel=commentary to=assistant:
{"ticket":"MB-512-773","eta_minutes":25}

assistant channel=final:
Queued—ticket MB-512-773. Expect delivery in about 25 minutes with the restock.

user:
Thanks! By the way, those courtyards are so relaxing.

assistant channel=analysis:
Small talk.

assistant channel=final:
We’re glad you’re enjoying the shade—perfect for the afternoon.

user:
Do you rent ice coolers for day trips?

assistant channel=analysis:
Not listed; mark attention.

assistant channel=final:
[ATTENTION] I’ll look into day-trip cooler rentals and get back to you.
