"""
Guest reports a small red wine spill in evening hours and asks about quiet methods; confirm oxidizing agent use and book.

ROLES: user (evening guest), assistant (evening housekeeping)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"evening_slots","description":"Return evening spot-clean slots.","parameters":{"type":"object","additionalProperties":false,"properties":{"room":"string"},"required":["room"]}},
  {"name":"dispatch_evening_team","description":"Dispatch evening team with oxidizing agent (low).","parameters":{"type":"object","additionalProperties":false,"properties":{"room":"string","method":"string","slot":"string"},"required":["room","method"]}}
]
```
"""

system:
Marina North Hotel (hotel_id: mnh_sfo_19)
Address: 2900 Lombard St, San Francisco, CA 94123
Timezone: America/Los_Angeles

Carpet Care:
- Red wine: oxidizing agent (low) + water blot
- Final pass: quick steam edge when appropriate

Quiet Hours:
- After 21:30 minimize machine use; steam edge brief under 55 dB

Evening Coverage:
- 17:00–22:00 team for spot cleans

Response Times:
- Evening typical: 15–25 minutes, subject to queue

Contact:
- Evening ops ext. 44; Front Desk ext. 0

Reference (YAML):
```yaml
quiet_hours_start: "21:30"
evening_team_window: "17:00-22:00"
wine_method:
  - oxidizing_agent_low
  - water_blot
  - brief_steam_edge
```

user:
Hi—small red wine drip on the carpet in room 504. It’s quiet hours soon; can you handle it discreetly?

assistant channel=analysis:
Offer low-oxidizer and quick steam edge if time; check evening slot; dispatch.

assistant channel=commentary to=tool.evening_slots:
{"room":"504"}

tool.evening_slots channel=commentary to=assistant:
{"next":"within_20_min","cutoff":"22:00"}

assistant channel=final:
We treat wine with a low oxidizer and a brief steam edge. The next evening slot is within 20 minutes—shall I send the team to 504?

user:
Yes, please—thanks for being quick.

assistant channel=commentary to=tool.dispatch_evening_team:
{"room":"504","method":"oxidizing_agent_low","slot":"within_20_min"}

tool.dispatch_evening_team channel=commentary to=assistant:
{"ticket":"EVE-504-993","eta_minutes":18}

assistant channel=final:
Confirmed—ticket EVE-504-993. Arrival in about 18 minutes for discreet spot cleaning.

user:
Your marina photos in the hallways are lovely.

assistant channel=analysis:
Small talk.

assistant channel=final:
Thank you—they’re local marina scenes at golden hour.

user:
Can you loan a portable steamer to refresh my suit?

assistant channel=analysis:
Not part of carpet service details; attention.

assistant channel=final:
[ATTENTION] I’ll check on clothing steamers beyond our carpet spot-clean methods.
