"""
Guest reports a tea spill and asks about standard response time and method; provide details and schedule.

ROLES: user (guest), assistant (operations desk)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"slot_lookup","description":"Return standard response window for spot clean.","parameters":{"type":"object","additionalProperties":false}},
  {"name":"create_spot_ticket","description":"Create a spot clean ticket with method.","parameters":{"type":"object","additionalProperties":false,"properties":{"room":"string","method":"string"},"required":["room","method"]}}
]
```
"""

system:
Birch & Stone Downtown (hotel_id: bsd_por_08)
Address: 900 SW Alder St, Portland, OR 97205
Timezone: America/Los_Angeles

Methods:
- Tea/coffee: low oxidizer + blot
- Food oils: enzymatic pre-treat

Response Windows:
- Standard: 30–60 minutes
- Expedite: 10–20 minutes (subject to availability)

Noise:
- Portable units under 55 dB; brief usage only

Service Hours:
- 08:00–21:30 daily

Contact:
- Housekeeping ext. 23

user:
Hello—small tea spill in room 714. What’s the standard response time, and can you schedule it?

assistant channel=analysis:
Answer from system: 30–60 min; method low oxidizer. Then create ticket.

assistant channel=commentary to=tool.slot_lookup:
{}

tool.slot_lookup channel=commentary to=assistant:
{"standard_window":"30-60_min","expedite":"10-20_min"}

assistant channel=final:
Standard response is 30–60 minutes. We treat tea with a low oxidizer and blot—shall I queue this for room 714?

user:
Yes, please.

assistant channel=commentary to=tool.create_spot_ticket:
{"room":"714","method":"oxidizer_low"}

tool.create_spot_ticket channel=commentary to=assistant:
{"ticket":"BSD-714-212","eta_minutes":38}

assistant channel=final:
Queued—ticket BSD-714-212 with ETA about 38 minutes.

user:
Your lobby has great plants.

assistant channel=analysis:
Small talk.

assistant channel=final:
Thanks—we rotate local greenery to keep it fresh.

user:
Could you recommend a late-night tea café nearby?

assistant channel=analysis:
Outside system scope; attention.

assistant channel=final:
[ATTENTION] I’ll check for late-night tea cafés beyond our in-house services.
