"""
Guest requests help with a coffee spill and asks for a protective mat under the machine.
Clarify cleaning supplies, mat availability, and delivery window.

ROLES: user (guest who had a small spill), assistant (housekeeping runner handling cleanup kits)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Cedar Quay Hotel (hotel_id: cqh_seattle_wa_16)
Address: 1011 Western Ave, Seattle, WA 98104
Timezone: America/Los_Angeles

Cleanup Kit:
- Unscented wipes, microfiber cloth, paper towels
- Small tray mat (TRAY_MAT_SM, 9x12 in)
- Large tray mat (TRAY_MAT_LG, 12x16 in)

Windows:
- Runner delivery: 07:30–22:30
- Quiet floors after 22:30—leave at door by request

Care:
- Unplug machine before wiping
- Dry base fully before plugging in again

user:
I spilled a bit of coffee. Can I get wipes and a small mat for under the machine?

assistant channel=analysis:
Offer cleanup kit and TRAY_MAT_SM; confirm window.

assistant channel=final:
Yes—we’ll send unscented wipes, a microfiber cloth, and a TRAY_MAT_SM (9×12 in) to protect the surface. Delivery is available until 10:30 PM; would you like it now?

user:
Yes please. Do I need to unplug the machine first?

assistant channel=analysis:
Answer from Care.

assistant channel=final:
Yes—please unplug the machine before wiping, and make sure the base is dry before plugging it in again.

user:
Do you know a café with live music tonight?

assistant channel=analysis:
Out of scope; use ATTENTION.

assistant channel=final:
[ATTENTION] Thanks for the question about live music. Reviewing available resources.

