"""
Guest reports power cycling issue; arrange replacement and include casual chit-chat and an out-of-scope question.

ROLES: user (guest whose machine keeps shutting off), assistant (amenities support coordinating swap and supplies)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"check_coffee_machine_status","description":"Check status and model of machine.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"}},"required":["room_number"]},"strict":true},
  {"name":"request_machine_maintenance","description":"Request replacement or maintenance.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"issue_description":{"type":"string"},"urgency":{"type":"string","enum":["low","medium","high"]}},"required":["room_number","issue_description","urgency"]},"strict":true}
]
```
"""

system:
Resort: Seabright Dunes (hotel_id: sbd_santacruz)
Address: 225 Beach St, Santa Cruz, CA 95060
Coffee Program:
- Rooms: Vertuo Plus in oceanfront wing
- Support: 24/7; emergency replacements within 30 minutes
- Stock: Espresso Forte, House Medium, Decaf Mexico, Earl Grey, Chamomile
Service Standards:
- Maintenance response times: high 30m, medium 4h, low next day
- Complimentary swaps for faulty devices
House Notice:
- Surf wax can be found at the beach kiosk for guests

user:
Hi—my coffee maker in 823 turns off right after I press brew.

assistant channel=analysis:
Check status; likely request a replacement with medium urgency.

assistant channel=commentary to=tool.check_coffee_machine_status:
{"room_number":"823"}

tool.check_coffee_machine_status channel=commentary to=assistant:
{"room_number":"823","machine_model":"Nespresso Vertuo Plus","status":"operational_with_alerts","alerts":["auto_shutdown_triggered"],"pod_count":1}

assistant channel=commentary to=tool.request_machine_maintenance:
{"room_number":"823","issue_description":"Auto-shutdown during brew cycle","urgency":"medium"}

tool.request_machine_maintenance channel=commentary to=assistant:
{"request_id":"SBD-823-RPL","technician_eta_minutes":35,"replacement_machine":true}

assistant channel=final:
Thanks for flagging this—your Vertuo Plus is triggering an auto-shutdown. I’ve arranged a replacement (ticket SBD-823-RPL) with an ETA of about 35 minutes.

user:
Appreciate it. The surf sounds are relaxing tonight.

assistant channel=analysis:
Reply lightly referencing house notice.

assistant channel=final:
The beach kiosk is open till dusk if you stroll by—enjoy the waves.

user:
Do you have decaf pods available here?

assistant channel=final:
Yes—Decaf Mexico is part of our in-room selection.

user:
Can you recommend a surf spot with gentle waves?

assistant channel=final:
[ATTENTION] Assessing options not covered by current resources.

