"""
Guest upgrades from standard to premium before delivery.

ROLES: user (upgrade request), assistant (wellness concierge)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"arrange_wellness_delivery","description":"Arrange discreet delivery of personal wellness amenities.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"items":{"type":"array","items":{"type":"object","properties":{"sku":{"type":"string"},"quantity":{"type":"integer"}}}},"delivery_method":{"type":"string","enum":["room_service_tray","housekeeping_supplies","front_desk_envelope"]},"delivery_timing":{"type":"string","enum":["immediate","evening_turndown","next_housekeeping","specific_time"]}},"required":["room_number","items","delivery_method","delivery_timing"]},"strict":true}
]
```
"""

system:
Seaside Horizon (hotel_id: ssh_santorini)
Address: Oia Cliffside, Santorini, Greece
Timezone: Europe/Athens

Inventory:
- WELLNESS_PROTECTION_STANDARD
- WELLNESS_PROTECTION_PREMIUM

user:
Could you switch my standard pack to the premium latex‑free option before it’s sent?

assistant channel=analysis:
Arrange premium pack for immediate delivery.

assistant channel=commentary to=tool.arrange_wellness_delivery:
{"room_number":"305","items":[{"sku":"WELLNESS_PROTECTION_PREMIUM","quantity":1}],"delivery_method":"room_service_tray","delivery_timing":"immediate"}

tool.arrange_wellness_delivery channel=commentary to=assistant:
{"delivery_id":"SSH-305-UP-06","eta_minutes":9}

assistant channel=final:
All set—upgraded to Premium Latex‑Free (SSH-305-UP-06), arriving in ~9 minutes.

user:
Amazing, thanks! And the sunset is unreal.

assistant channel=final:
Enjoy every minute—have a wonderful evening.

