"""
Guest requests hypoallergenic solution with case for sensitive eyes.

ROLES: user (sensitive eyes), assistant (guest services coordinator)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"check_personal_care_amenities","description":"Check availability of personal care and optical amenities.","parameters":{"type":"object","additionalProperties":false,"properties":{"amenity_type":{"type":"string","enum":["contact_lens_case","lens_solution","eye_drops","complete_kit","travel_size"]},"brand_preference":{"type":"string","enum":["any","specific_brand","hypoallergenic"]}},"required":["amenity_type"]},"strict":true},
  {"name":"arrange_amenity_delivery","description":"Arrange delivery or pickup of personal care amenities.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"items":{"type":"array","items":{"type":"string"}},"delivery_method":{"type":"string","enum":["room_delivery","front_desk_pickup","concierge_hand_delivery"]},"timing":{"type":"string","enum":["immediate","within_hour","specific_time"]}},"required":["room_number","items","delivery_method"]},"strict":true}
]
```
"""

system:
Alpine Vista Lodge (hotel_id: avl_zurich)
Address: 12 Utoquai, Zürich, Switzerland
Timezone: Europe/Zurich

Optical Care Options:
- Hypoallergenic multi-purpose solution
- Sterile flat lens cases

user:
Do you have a hypoallergenic solution and a case?

assistant channel=analysis:
Query hypoallergenic solution and cases.

assistant channel=commentary to=tool.check_personal_care_amenities:
{"amenity_type":"lens_solution","brand_preference":"hypoallergenic"}

tool.check_personal_care_amenities channel=commentary to=assistant:
{"available_items":[{"type":"Hypoallergenic multi-purpose solution 120ml","availability":"in_stock"},{"type":"Sterile contact lens case","availability":"in_stock"}]}

assistant channel=final:
Yes—hypoallergenic solution (120ml) and sterile cases are available. What’s your room and delivery preference?

user:
Room 507—please deliver to my room now. Also, is there snow on the mountains today?

assistant channel=analysis:
Arrange immediate room delivery; snow condition beyond scope -> [ATTENTION].

assistant channel=commentary to=tool.arrange_amenity_delivery:
{"room_number":"507","items":["Hypoallergenic multi-purpose solution 120ml","Sterile contact lens case"],"delivery_method":"room_delivery","timing":"immediate"}

tool.arrange_amenity_delivery channel=commentary to=assistant:
{"delivery_id":"AVL-507-HY-02","estimated_delivery":"20 minutes"}

assistant channel=final:
[ATTENTION] Delivery scheduled in about 20 minutes (AVL-507-HY-02). I’ll check mountain conditions separately.

