"""
Guest requests a corkscrew and optional assisted opening for a rooftop anniversary dinner.
Include tools, delivery windows, and optional sommelier assistance.

ROLES: user (guest planning rooftop dinner), assistant (wine amenities coordinator)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "check_corkscrew_inventory",
    "description": "Check availability of corkscrew tools and accessories.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "preferred_type": { "type": "string", "enum": ["waiter", "lever", "electric", "ah_so"] },
        "include_foil_cutter": { "type": "boolean" }
      },
      "required": ["preferred_type"]
    },
    "strict": true
  },
  {
    "name": "schedule_wine_service",
    "description": "Schedule tool delivery or assisted wine opening.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_or_area": { "type": "string" },
        "service": { "type": "string", "enum": ["tool_delivery", "assisted_opening"] },
        "time_window": { "type": "string" }
      },
      "required": ["room_or_area", "service"]
    },
    "strict": true
  }
]
```
"""

system:
Hotel: Skyline Terrace Hotel (hotel_id: sth_milan_02)
Address: Via Manzoni 14, Milano, Italy 20121
Timezone: Europe/Rome
Rooftop Access: Private dining areas R1–R8 bookable via concierge

Wine Service Program:
- Tool Options: waiter’s corkscrew, lever opener, electric opener, Ah-So
- Sommelier Window: 12:00–22:30 for assisted opening
- Delivery Windows: standard 20–30 min; express 10–15 min
- Fees: complimentary for in-house guests; deposit for vintage tools waived for suites
- Safety: glass disposal and drip cloths included on request

Guest Services:
- Contact Point: in-room dining desk (extensions 33/34)
- Ice Bucket: available on request with wine cradle
- Glassware: Bordeaux, Burgundy, universal stem selections
- Turn-down: 19:00–21:00; can align with service
- 24/7 operator for routing requests after 22:30

user:
Hello! We have a small anniversary dinner on the rooftop tonight. Could you send up a corkscrew? A lever opener would be ideal.

assistant channel=analysis:
Confirm lever opener availability and schedule delivery to the rooftop area.

assistant channel=commentary to=tool.check_corkscrew_inventory:
{"preferred_type":"lever","include_foil_cutter":true}

tool.check_corkscrew_inventory channel=commentary to=assistant:
{"available":true,"items":["Lever opener","Foil cutter","Drip cloth"],"notes":"Two lever opener sets in stock"}

assistant channel=final:
Absolutely—we have a lever opener available with a foil cutter and drip cloth. Where on the rooftop should we deliver it (e.g., R1–R8), and what time works for you?

user:
We’re in area R3 at 7:15 PM. Is there any fee for borrowing the tool?

assistant channel=analysis:
Answer fee policy from system context and schedule delivery window.

assistant channel=commentary to=tool.schedule_wine_service:
{"room_or_area":"R3 rooftop","service":"tool_delivery","time_window":"19:15"}

tool.schedule_wine_service channel=commentary to=assistant:
{"scheduled":true,"eta":"19:10–19:20","courier":"in-room dining","items":["Lever opener","Foil cutter","Drip cloth"]}

assistant channel=final:
Perfect—delivery to R3 is set for 19:10–19:20. There’s no fee for in-house guests; the lever opener loan is complimentary. Enjoy your anniversary dinner!

user:
Thanks! By the way, what’s the sunset time tonight from the terrace?

assistant channel=analysis:
Sunset timing isn’t in system context—flag as attention.

assistant channel=final:
[ATTENTION] I’ll check the current sunset time for Milan’s skyline view. Investigating potential answers.

user:
No worries. Also, love the quick help—are you working late tonight?

assistant channel=analysis:
Use service hours info from system to respond casually.

assistant channel=final:
Happy to help! Our sommelier window runs until 22:30, and after that our 24/7 operator can route any requests.

