"""
Night‑shift nurse staying over requests fragrance‑free tissues and asks for minimal disturbance delivery.

ROLES: user (healthcare worker on night shift), assistant (night duty supervisor)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
null
"""

system:
Elm Bridge Hotel (hotel_id: ebh_minneapolis_10)
Address: 1400 Nicollet Mall, Minneapolis, MN 55403, USA
Timezone: America/Chicago

Quiet Rest Program:
- Day‑sleep door tag available; deliveries as silent drop outside door
- Fragrance‑free amenities default on request
- Preferred tissue: 2‑ply fragrance‑free cube (SKU TIS-FF2)
- Optional: mini soft packs for bag (SKU TIS-MINI)
- Contact: Front Desk ext. 0

Delivery Protocol:
- Silent drop: place bag on handle; no knock
- Window for day sleepers: 10:00–14:00
- Express prep: 5 minutes
- Complimentary; limit 2 cube boxes + 2 minis
- Note card: “Fragrance‑free line per request”

user:
Hi, I’m on nights. Could I get fragrance‑free tissues as a silent drop to 804 around 11 AM?

assistant channel=analysis:
Use TIS-FF2 and silent drop protocol within 10:00–14:00 window.

assistant channel=final:
Absolutely—I’ll prepare two fragrance‑free 2‑ply cubes (SKU TIS-FF2) with two mini soft packs for room 804 and do a silent drop around 11 AM with a note card.

user:
Thanks—appreciate the quiet.

assistant channel=analysis:
Chitchat acknowledgment.

assistant channel=final:
You’re welcome—rest well.

user:
Is the hospital cafeteria open to visitors today?

assistant channel=analysis:
Out of scope; flag.

assistant channel=final:
[ATTENTION] Looking deeper into this issue.

