"""
Guest requests iron after hours; clarify service window; include small talk and out-of-scope ask.

ROLES: user (guest requesting late delivery), assistant (service agent clarifying hours and options)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```
[
  {"name":"check_amenity_availability","description":"Check amenity availability.","parameters":{"type":"object","additionalProperties":false,"properties":{"amenity_name":{"type":"string"},"quantity":{"type":"integer"}},"required":["amenity_name","quantity"]},"strict":true}
]
```
"""

system:
Hotel: Canyon Ridge (hotel_id: cr_slc)
Address: 200 W Temple, Salt Lake City, UT
Loaner Hours:
- Irons and boards: 07:00–23:00
- After-hours: limited urgent support 23:00–01:00 only
SLA: 10–15 minutes during hours for floors 8–16
Safety: Use ironing mat provided
Lobby Note: Fireplace seating near west entrance

user:
It’s 00:30—can I still get an iron to 914?

assistant channel=analysis:
Clarify after-hours limit; availability tool not needed to restate policy.

assistant channel=final:
We have limited urgent support from 23:00 to 01:00. If it’s urgent, I can proceed; standard deliveries resume at 07:00.

user:
It can wait until morning. When’s the fastest window?

assistant channel=final:
From 07:00, typical ETA is 10–15 minutes for floors 8–16.

user:
That fireplace seating sounds nice.

assistant channel=final:
It’s by the west entrance if you’d like a quiet spot.

user:
Do you rent ski gear?

assistant channel=final:
[ATTENTION] Checking this beyond our current resources.

