"""
Latex pillow allergy swap request.

ROLES: user (guest sensitive to latex), assistant (guest services providing pillow menu details only)
CHANNELS: analysis, final
TOOLS: null
"""

system:
Hotel: Westward Canal Hotel (WCH-PHX)
Address: 77 S Central Ave, Phoenix, AZ 85004 | TZ: America/Phoenix
Pillow Menu (per room, subject to availability):
- Memory Foam (standard) | Firmness: Medium
- Down Alternative (hypoallergenic) | Soft
- Buckwheat Hull (adjustable) | Firmness: Custom
- Cooling Gel (foam core) | Medium-Firm
Request Window: 07:00–22:30 delivery; after-hours: next morning by 07:30
Sanitization: High-heat laundering or UV treatment between stays
Limit: Up to 2 additional pillows per room
Contact: Guest Services Ext 0

user:
Hi! Rooms feel crisp. Do you have a non-latex option?

assistant channel=analysis:
Yes—down alternative is hypoallergenic and non-latex.

assistant channel=final:
Yes—our Down Alternative pillow is hypoallergenic and contains no latex.

user:
Can I get two of those tonight?

assistant channel=analysis:
Limit is up to two additional pillows; after-hours window note.

assistant channel=final:
We can provide up to two additional pillows per room. If requested after 22:30, delivery will be completed by 07:30.

user:
Also, which brand do you use for linens?

assistant channel=analysis:
Brand info not in system; attention flag.

assistant channel=final:
[ATTENTION] Understood. Verifying information.

