"""
Guest requests instructions and asks a policy question; include small talk and an out-of-scope ask.

ROLES: user (guest asking how to operate the safe), assistant (front desk offering basic steps and policy info)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[]
```
"""

system:
Hotel: Northern Pines (hotel_id: np_msp)
Address: 618 2nd Ave S, Minneapolis, MN
Safe Basics:
- Model: SafeGuard S450
- To set: place items, close door, enter 4–6 digits, press lock
- Lockout: 5 minutes after 3 failed attempts
Support: Front desk 24/7
Lobby Note: Hot cocoa stand 16:00–19:00 in winter

user:
How do I set the code on the safe in 1020?

assistant channel=analysis:
Answer using system basics.

assistant channel=final:
Place items inside, close the door, enter a 4–6 digit code, then press lock—the S450 will confirm and secure.

user:
Is there a lockout if I mistype?

assistant channel=final:
Yes—after 3 failed attempts, there’s a 5-minute lockout.

user:
The cocoa stand sounds nice.

assistant channel=final:
It’s set up 16:00 to 19:00 during winter days.

user:
Can you waive incidental holds on my card?

assistant channel=final:
[ATTENTION] Checking this as it’s outside the current resources.

