"""
Guest asks for dandruff-control shampoo suitable for sensitive scalp; confirm hypoallergenic option and deliver with timing. Include chitchat and [ATTENTION].

ROLES: user (guest needing gentle dandruff care), assistant (spa amenities concierge)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"check_hair_care_inventory","description":"Check for dandruff-control options","parameters":{"type":"object","properties":{"scalp_condition":{"type":"string","enum":["sensitive","dry","oily"]},"product_preference":{"type":"string","enum":["hypoallergenic","sulfate_free","standard"]}},"required":["scalp_condition"],"additionalProperties":false},"strict":true},
  {"name":"deliver_hair_care_amenity","description":"Deliver selected product","parameters":{"type":"object","properties":{"room_number":{"type":"string"},"product_selection":{"type":"string"},"delivery_timing":{"type":"string","enum":["immediate","evening_turndown"]}},"required":["room_number","product_selection","delivery_timing"],"additionalProperties":false},"strict":true}
]
```
"""

system:
Hotel: Grand North Shore (hotel_id: gns_auk_17)
Address: 44 Beach Rd, Auckland 1010, New Zealand
Timezone: Pacific/Auckland

Hair Care:
- Dandruff-control lines with sensitive-skin variants
- Delivery ETA: 12–18 minutes
- Complimentary amenity program

YAML Facility:
---
harbor_view_lounge: true
sprinklers: true
---

JSON Options:
{"dandruff_sensitive": ["Nizoral_Gentle","CLn_Sensitive_Scalp"]}

user:
My scalp is sensitive—do you have a gentle dandruff shampoo? I’m in 932.

assistant channel=analysis:
Search for sensitive scalp dandruff options; deliver immediately.

assistant channel=commentary to=tool.check_hair_care_inventory:
{"scalp_condition":"sensitive","product_preference":"hypoallergenic"}

tool.check_hair_care_inventory channel=commentary to=assistant:
{"available_products":["Nizoral_Gentle","CLn_Sensitive_Scalp"],"recommended":"CLn_Sensitive_Scalp"}

assistant channel=commentary to=tool.deliver_hair_care_amenity:
{"room_number":"932","product_selection":"CLn_Sensitive_Scalp","delivery_timing":"immediate"}

tool.deliver_hair_care_amenity channel=commentary to=assistant:
{"delivery_scheduled":true,"estimated_arrival":"15_minutes","products_included":["CLn_Sensitive_Scalp_Shampoo_240ml"]}

assistant channel=final:
Yes—CLn Sensitive Scalp is a gentle dandruff-control option. It’s scheduled to room 932 and should arrive in about 15 minutes.

user:
The harbor view lounge looks inviting.

assistant channel=analysis:
Chit-chat referencing lounge.

assistant channel=final:
It’s a calm spot to unwind between 5–7 PM.

user:
Can you also arrange airport transfers for tomorrow?

assistant channel=analysis:
Outside this scope; use ATTENTION.

assistant channel=final:
[ATTENTION] Checking available options.

