"""
Guest requests neutral shoe polish via quick drop; verify color and arrange contactless delivery.

ROLES: user (guest with light tan leather shoes), assistant (guest services coordinating shoe care)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "list_polish_inventory",
    "description": "Return available shoe polish colors with stock and SKU.",
    "parameters": {"type": "object", "additionalProperties": false, "properties": {}},
    "strict": true
  },
  {
    "name": "schedule_contactless_drop",
    "description": "Schedule a contactless delivery for a shoe polish kit.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": {"type": "string"},
        "polish_color": {"type": "string", "enum": ["midnight_black", "cognac_brown", "neutral_clear", "oxblood"]},
        "include_brush": {"type": "boolean"},
        "include_cloth": {"type": "boolean"}
      },
      "required": ["room_number", "polish_color"]
    },
    "strict": true
  }
]
```
"""

system:
Mariner Quay Hotel (hotel_id: mqh_sea_11)
Address: 77 Pierfront Ave, Seattle, WA 98121
Timezone: America/Los_Angeles

Shoe Polish Program v2:
- Supported colors: midnight_black, cognac_brown, neutral_clear, oxblood
- Standard kit: 20ml tin + horsehair dauber + microfiber cloth
- Contactless drop: sealed pouch hung on door handle
- Typical ETA: 12–18 minutes
- Kit SKUs: { midnight_black: "SP-MB-20", cognac_brown: "SP-CB-20", neutral_clear: "SP-NC-20", oxblood: "SP-OX-20" }

Guest Services Hours:
- Front desk: 24/7
- Amenities dispatch: 06:30–23:30

Wi-Fi:
SSID: MQH-Guest
Pass: sailaway2024

Rooftop Bar Skysail:
Hours: Mon–Thu 17:00–23:00; Fri–Sat 17:00–00:30; Sun 16:00–22:00
Happy hour: daily 17:00–18:00

Operational Notes:
1) Quiet hours: 22:00–07:00
2) Valet: $42 overnight; EV chargers available (J1772)
3) Luggage assistance on request
4) Ice machines: 7th and 11th floors
5) Pool: closed for maintenance Tue 10:00–14:00

user:
Could you send a neutral polish to 1107? Contactless is great.

assistant channel=analysis:
Confirm neutral_clear availability and schedule contactless drop with brush and cloth included by default.

assistant channel=commentary to=tool.list_polish_inventory:
{}

tool.list_polish_inventory channel=commentary to=assistant:
{"available":[{"color":"midnight_black","sku":"SP-MB-20","on_hand":25},{"color":"cognac_brown","sku":"SP-CB-20","on_hand":14},{"color":"neutral_clear","sku":"SP-NC-20","on_hand":31},{"color":"oxblood","sku":"SP-OX-20","on_hand":9}],"eta_minutes":"12-18"}

assistant channel=commentary to=tool.schedule_contactless_drop:
{"room_number":"1107","polish_color":"neutral_clear","include_brush":true,"include_cloth":true}

tool.schedule_contactless_drop channel=commentary to=assistant:
{"delivery_id":"MQH-SHOE-7812","room_number":"1107","color":"neutral_clear","include_brush":true,"include_cloth":true,"eta_minutes":15,"method":"contactless"}

assistant channel=final:
All set—your neutral_clear kit with brush and cloth will be hung on 1107’s door handle in about 15 minutes (MQH-SHOE-7812).

user:
Is the rooftop bar open right now?

assistant channel=analysis:
Use Skysail hours from system.

assistant channel=final:
Skysail runs Mon–Thu 17:00–23:00, Fri–Sat 17:00–00:30, and Sun 16:00–22:00.

user:
Any chance you can see live ferry delays tonight?

assistant channel=analysis:
Ferry status not in system or tools; mark as [ATTENTION].

assistant channel=final:
[ATTENTION] I acknowledge your question about ferry delays. Checking available options.


