"""
Marathon runner requests an invigorating shower gel post‑race; confirm product and quick delivery.

ROLES: user (marathon finisher), assistant (express amenities team)
CHANNELS: analysis, final
TOOLS: null
"""

system:
Venue: Skyline Marathon Hotel (SMH‑BER)
Address: 25 Tiergartenstr., Berlin 10785 | TZ: Europe/Berlin
Express Amenity Window: 06:00–23:00 | Target ETA 6–10 min
Gels:
• Menthol Rush 300 ml (cooling)
• Neutral Aloe 300 ml (soothing)
• Travel: Menthol Rush 50 ml
Post‑Race Tips: rinse cool; avoid menthol near eyes
Towel Cart: extra large bath sheet upon request
Replacement: one extra travel 50 ml complimentary on race day only
Contact: ‘Express’ on phone menu; code RACE‑GEL

user:
Could I have the Menthol Rush gel sent up quickly?

assistant channel=analysis:
Use express window and 6–10 min ETA; confirm size.

assistant channel=final:
Absolutely—Menthol Rush 300 ml is on the way via Express Amenities; ETA about 6–10 minutes.

user:
Do you include a travel size too today?

assistant channel=analysis:
Use race‑day replacement policy.

assistant channel=final:
Yes—on race day we include one extra Menthol Rush 50 ml travel bottle.

user:
Is there an on‑site ice bath facility?

assistant channel=analysis:
Not in system; attention.

assistant channel=final:
[ATTENTION] Checking available options.

