"""
Guest asks about towel policy and accessories; requests items.

ROLES: user (guest heading down to the sauna), assistant (wellness concierge provisioning accessories)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"request_accessory","description":"Queue an accessory for pickup at spa desk.","parameters":{"type":"object","additionalProperties":false,"properties":{"hotel_id":{"type":"string"},"item":{"type":"string","enum":["large_towel","small_towel","hydration_cup"]}},"required":["hotel_id","item"]},"strict":true}
]
```
"""

system:
Resort: Palmetto Dunes Retreat (hotel_id: pdr_chs_02)
Address: 118 Driftwood Ave, Charleston, SC 29401, USA
Timezone: America/New_York
Sauna: Dry heat; redwood benches; soft amber lights
Hours: 08:00–21:00 daily; reset at 13:00–13:20 (no entry)
Towel Policy: Seat towel required; large towels available on request; small towels self-serve
Accessories Desk: Hydration cups; hair ties; spare slippers (limited)
Capacity: 2 guests; 20-minute turns; max 40 minutes/day
Cooldown: Courtyard breeze lane; lemon-water dispenser
Safety: Help button under lower bench; staff extension 3300

user:
Do I need to bring my own towel? Can I pick up a large towel and a cup?

assistant channel=analysis:
Confirm seat towel requirement from system; queue large towel and hydration cup via tool.

assistant channel=commentary to=tool.request_accessory:
{"hotel_id":"pdr_chs_02","item":"large_towel"}

tool.request_accessory channel=commentary to=assistant:
{"status":"queued"}

assistant channel=commentary to=tool.request_accessory:
{"hotel_id":"pdr_chs_02","item":"hydration_cup"}

tool.request_accessory channel=commentary to=assistant:
{"status":"queued"}

assistant channel=final:
A seat towel is required. I’ve queued a large towel and a hydration cup for pickup at the spa desk.

user:
The amber lighting sounds relaxing.

assistant channel=analysis:
Offer a simple, friendly note.

assistant channel=final:
It creates a gentle glow that pairs well with dry heat.

user:
Is the redwood certified from a sustainable program?

assistant channel=analysis:
Provenance isn’t listed; respond with the attention flag.

assistant channel=final:
[ATTENTION] Thanks for asking about sourcing. Checking available options.

