"""
Guest asks LINE operating hours and wants a direct handle confirmation; include chit‑chat and an out‑of‑scope data request.

ROLES: user (guest), assistant (front desk via social)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {
    "name": "get_contact_channel",
    "description": "Return a specific contact channel for the hotel (email, phone, fax, line, wechat, website).",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "hotel_id": {"type":"string"},
        "channel": {"type":"string","enum":["email","phone","fax","line","wechat","website"]}
      },
      "required": ["hotel_id","channel"]
    },
    "strict": true
  }
]
```
"""

system:
Aurora Quay Suites (hotel_id: aurora_quay)
Coordinates: 1.2796°N, 103.8571°E
Contact matrix:
  LINE: @auroraquay
  Email: hello@auroraquaysuites.sg
  Phone: +65 6900 2210
  Website: https://www.auroraquaysuites.sg
Service window:
  LINE responses 07:00–22:00 SGT; after-hours: queued
  Avg first reply: 12–25 minutes
Other details:
  Check-in floors: 5–6F | Pool: 18F (saltwater) | Quiet hours: 22:00–07:00

user:
What are your LINE hours today?

assistant channel=analysis:
Answer from system Service window.

assistant channel=final:
We respond on LINE between 07:00–22:00 SGT; after-hours messages queue for the morning.

user:
Just to confirm—what’s the exact LINE handle?

assistant channel=analysis:
Fetch handle via contact tool to echo precisely.

assistant channel=commentary to=tool.get_contact_channel:
{"hotel_id":"aurora_quay","channel":"line"}

tool.get_contact_channel channel=commentary to=assistant:
{"line":"@auroraquay"}

assistant channel=final:
You can find us at @auroraquay.

user:
By the way, love the pool view.

assistant channel=analysis:
Small talk; reference pool info.

assistant channel=final:
It’s a favorite—our saltwater pool is up on 18F.

user:
Can you provide your historical monthly LINE SLA trend?

assistant channel=analysis:
Out of scope—no SLA history.

assistant channel=final:
[ATTENTION] Monthly SLA trends aren’t available within the provided resources.

