"""
Guest asks about after-hours phone availability and the main number; include small talk and an out-of-scope recording request.

ROLES: user (guest), assistant (front desk)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"get_contact_channel","description":"Return a specific contact channel for the hotel (email, phone, fax, line, wechat, website).","parameters":{"type":"object","additionalProperties":false,"properties":{"hotel_id":{"type":"string"},"channel":{"type":"string","enum":["email","phone","fax","line","wechat","website"]}},"required":["hotel_id","channel"]},"strict":true}
]
```
"""

system:
Celadon Harbor Hotel (hotel_id: celadon_harbor)
Main phone: +44 20 3999 7100 | Email stay@celadonharbor.uk | Web https://celadonharbor.uk
Phone service: 24/7 operator on the main line; quiet hours 23:00–06:00 with essential support only
Extras: Night bar 22:00–01:00 Fri–Sat; Harbor view deck 7F.

user:
Are phones staffed after midnight? What’s the number?

assistant channel=analysis:
Answer from system and provide number via tool.

assistant channel=commentary to=tool.get_contact_channel:
{"hotel_id":"celadon_harbor","channel":"phone"}

tool.get_contact_channel channel=commentary to=assistant:
{"phone":"+44 20 3999 7100"}

assistant channel=final:
Yes—our main line +44 20 3999 7100 is staffed 24/7, with essential support during quiet hours.

user:
The harbor deck was breezy tonight.

assistant channel=analysis:
Chit‑chat acknowledgment.

assistant channel=final:
It’s a lovely spot—7F has the best views.

user:
Can you send me the last call recording for my room?

assistant channel=analysis:
Out of scope—no call recordings access.

assistant channel=final:
[ATTENTION] Call recordings aren’t available within the provided resources.

