"""
Guest asks about resort spa star rating; provide classification with small talk and background flag case.

ROLES: user (wellness traveler confirming resort classification), assistant (guest services providing official star rating)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Tranquil Waters Resort & Spa (hotel_id: tranquil_waters_resort)
Official classification record:
  - Star rating: 5-star resort
  - Certifying body: International Resort Association (IRA) & Spa Wellness Council
  - Last audit: 2024-08-20; next review: 2027 Q1
  - Special certifications: Wellness Tourism Certified, Eco-Resort Certified
  - Unique designation: Luxury wellness destination resort

Resort spa features:
  - Accommodations: 120 luxury villas and suites
  - Spa facilities: 25 treatment rooms, thermal pools, meditation gardens
  - Wellness programs: Yoga retreats, meditation classes, nutrition counseling
  - Activities: Water sports, hiking trails, cultural excursions
  - Dining: Farm-to-table restaurant, juice bar, detox menus
  - Location: Private beachfront, tropical gardens, mountain views
  - Services: Personal wellness coaches, private yoga sessions
  - Sustainability: Solar powered, organic gardens, zero-waste initiatives

user:
What's your official star rating? I'm looking for a top-tier resort experience.

assistant channel=analysis:
The guest is asking about the resort's star rating. I have this information in my system knowledge: 5-star resort, certified by International Resort Association (IRA) & Spa Wellness Council. This is a direct information request that I can answer immediately.

assistant channel=final:
We are officially classified as a 5-star resort by the International Resort Association (IRA) and Spa Wellness Council. We're also certified as a Wellness Tourism destination and Eco-Resort, reflecting our commitment to luxury wellness experiences and environmental sustainability.

user:
Excellent! That's exactly the level of service I'm seeking. How's everything going today?

assistant channel=final:
Everything's running beautifully, thank you! We're delighted to welcome wellness-focused travelers. Is there anything specific about our resort experience you'd like to explore?

user:
Actually, do you have access to the detailed scoring breakdown from your last audit in August 2024?

assistant channel=final:
[ATTENTION] Those detailed audit scores aren't available within the provided resources. Checking available options.