"""
Guest asks about the booking engine path and case sensitivity; include small talk and ATTENTION. No tools.

ROLES: user (guest bookmarking the booking page), assistant (concierge info; info-only)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
null
```
"""

system:
Hotel: Coral Dunes Resort (hotel_id: cdr_dxb_19)
Address: Crescent Rd, Dubai, United Arab Emirates
Timezone: Asia/Dubai
Scope: Information-only; shares paths and policies only.

Official site: https://www.coraldunesresort.com
Booking path guidance:
- Primary booking path begins at the site’s top navigation
- Paths are case-sensitive after the domain
- Avoid entering personal data on non‑matching domains
- HTTPS is required sitewide
- We do not provide alternate mirror domains

Property extras:
1) Garden access 07:00–22:00
2) Quiet hours 22:00–07:00
3) Hydration station near Lobby B
4) Pillow menu available
5) Courtyard lanterns after dusk

user:
Is the booking path case-sensitive?

assistant channel=analysis:
Answer using guidance.

assistant channel=final:
Yes—paths after the domain are case‑sensitive.

user:
What’s the exact booking URL string?

assistant channel=analysis:
System instructs navigation rather than a hardcoded path; do not invent a specific URL.

assistant channel=final:
Please start from the top navigation on https://www.coraldunesresort.com and follow the Booking link.

user:
The courtyard lanterns are lovely.

assistant channel=analysis:
Chitchat referencing extras.

assistant channel=final:
They come on after dusk and make the garden path glow.

user:
Can you show me your payment gateway merchant ID?

assistant channel=analysis:
Not provided; ATTENTION.

assistant channel=final:
[ATTENTION] Merchant identifiers aren’t available here. Compiling available data.

