"""
Guest asks about express pressing turnaround and pickup hours; no tools are available.

ROLES: user (business traveler needing urgent pressing), assistant (laundry desk clarifying speed windows and limits)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: Union Square Executive Hotel (hotel_id: useh_sf_11)
Address: 510 Post St, San Francisco, CA 94102
Timezone: America/Los_Angeles

Laundry & Pressing Overview:
- Hours: pickup 07:00–21:00; return logistics vary by speed
- Speeds:
  • standard: next day by 18:00
  • express: same day by 20:00 (+25% surcharge)
  • press‑only: 3–4 hours within 08:00–18:00 window
- Limits: max 2 express orders per room per day
- Bag policy: 1 hotel laundry bag ≈ 8–10 light items
- Notes: fragrance‑free detergent available on request

user:
Can you do press‑only for a suit by this afternoon?

assistant channel=analysis:
Use press‑only timing from system; keep concise and factual.

assistant channel=final:
Press‑only service typically takes 3–4 hours when requested between 08:00 and 18:00.

user:
What are your express hours and surcharge?

assistant channel=analysis:
Answer with exact express policy.

assistant channel=final:
Express returns the same day by 20:00 with a 25% surcharge; pickup runs 07:00–21:00.

user:
By the way, the lobby jazz is smooth.

assistant channel=analysis:
Light chitchat response only.

assistant channel=final:
It makes the afternoon flow a little easier.

user:
Can you also book a boardroom for 5 pm?

assistant channel=analysis:
Out of laundry scope; apply attention flag.

assistant channel=final:
[ATTENTION] That request isn’t covered by the laundry details. Checking available options.

